PAYMENTS

Pay safely through your PayPal account clicking the PayPal button in the payment methods options at checkout.

DELIVERY

We dispatch our items from Buenos Aires, Argentina. International orders are shipped with FedEx International Priority®.

Estimated time for delivery:

To reduce the environmental impact in the manufacturing process, all our products are made to order. After an order is placed, shoes are cut, personalized, hand-sewn and packed in our studio. Please allow 5 to 10 business days for the order to be ready for shipping.

 International orders take 2 to 5 business days to arrive depending on the country of destination.

Please contact us if you have an urgent order and we can advise you accordingly.

As soon as your order is dispatched you will receive an email with the tracking number and the link where you can check the status of your parcel. You will need to trace the parcel to be aware when it’s going to be delivered at your provided address.  

In the case of unsuccessfully delivery attempts your parcel will be left at your local post depot waiting for you to collect it, if it's not collected after two weeks, your parcel will be sent back to Puchero y León, if this happens you will have to pay the postage again before we ship your goods back to you. 

 

DUTIES AND TAXES

Depending on the destination you may be charged a fee by your local customs office. You can check this with your country’s FedEx customs office. Please note that if any duties or taxes are charged at customs are the buyer responsibility to pay.

If you have any questions, please do not hesitate to get in touch with us: pucheroyleon@gmail.com

RETURNS

All products are handmade so may vary slightly in appearance. We really hope you love your Puchero y León products, however if you are not entirely happy please notify us to arrange a return: pucheroyleon@gmial.com 

Please note that personalized items cannot be refunded or exchanged.

 

Returns Procedure:

You must return your unwanted products for a refund within 14 working days from the day you received the products. The products, including their original packaging, must be returned “as new” in a saleable condition.

Please contact us to give you an address to dispatch your unwanted product on pucheroyleon@gmial.com

We recommend sending your unwanted items back via recorded delivery as we cannot refund products damaged or lost in transit.

We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We process will refund or exchange within 14 working days of receipt of your returned item. At this point we will e-mail you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 5 working days have passed since we received your return. Please be assured that we will endeavour to process refunds and exchanges as quickly as possible.

We will refund the price of the products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.